This is my profileContact via CazVid
Kevin
Call Center & Customer Service Professional with 10+ Years of Industry Experience
Video resume
Call center representative.
I been working in the call center and BPO industry for 10 years plus.nnI have experience in customer service, technical support, Anerican accent training, sales, and have worked in the tourism industry as an agency manager.nnAcquired amazing people skills and am very empathetic. I always place myself in other peoples shoes to better understand their situation.nnPretty much I treat others the way I wish to be treated. In conclusion I really do quite enjoy serving others!nn
Contact
Antigua Guatemala, Sacatepéquez, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered effective support and service in call centers and BPO environments, ensuring customer satisfaction.
Technical SupportIntermediate
Assisted clients with technical issues, troubleshooting, and product queries over phone and online platforms.
People Skills & EmpathyAdvanced
Built strong relationships with clients and colleagues by understanding and addressing their needs.
Sales & Agency ManagementIntermediate
Managed tourism agency operations and engaged in sales activities to promote services.
Accent & Communication TrainingBeginner
Received and applied American accent training to improve client communication.
Summary
Experienced professional with over a decade in customer service, technical support, and tourism management, known for empathetic communication and strong people skills.
Key Achievements
- Gained extensive experience in customer service, technical support, sales, and tourism industry management.
- Developed strong empathetic and people skills, enhancing customer interactions and team collaboration.
- Provided American accent training to improve client communication effectiveness.
Skills
Customer ServiceTechnical SupportPeople Skills & EmpathySales & Agency ManagementAccent & Communication Training
Published on CazVid - Jul 3, 2025