Kevin - Virtual Assistance & Customer Service with 5+ years of client engagement

Handled interviews, onboarding, and maintained meticulous client records, ensuring high-quality communication.

Provided customer support across multiple channels, resolving issues efficiently and ensuring satisfaction.

Scheduled consultations, appointments, and managed client onboarding processes.

Conducted segmentation and positioning analysis for Serví Plus, supporting marketing strategies.

I was the first point of contact for prospective clients, conducting interviews and basic research to evaluate the merit of their claims., I scheduled initial consultations with attorneys, onboarded new clients, and maintained meticulous records in our computer systems., My role also involved networking with other law firms to grow referrals., My strong customer service skills and attention to detail ensured a smooth and efficient client intake process.

Appointment setter by submitting applications and scheduling appointments to coordinate the service and assure customer satisfaction.

To lead and empower agents with knowledge, tools, and strategies to solve customer queries quickly and efficiently.

The company has several departments, including Back Office, Escalation, Voice, Email, and Chat where I had the opportunity to be part of.