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Kevin
Technical Support Advisor with 5+ years in customer and technical services
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Competencies
Provided customer and technical support for diverse products and services, ensuring user satisfaction.
Resolved issues with Windows, Mac, iOS, and Linux systems, improving user experience.
Documented operational processes and created support materials for internal use.
Communicated technical information clearly to non-technical stakeholders.
Provided operational support and process improvements in medical billing environment.
Education
Languages
Summary
Experienced in customer service, technical troubleshooting, process documentation, and support for technical products, delivering high client satisfaction.
Key Achievements
- Contributed to high data quality by collaborating with global teams at Amazon Costa Rica.
- Reduced medical billing processing time by 30% through identifying inefficiencies at Health Prime.
- Consistently achieved high customer satisfaction scores providing Apple product support at Concentrix.
Experience
Machine Learning Data Associate II
Collaborated with global teams to resolve issues and ensure high data quality., Documented processes and created support materials for internal users., Communicated technical information clearly to non-technical stakeholders.
Operations Support
Provided operational and technical support for medical billing processes., Identified inefficiencies and proposed improvements, reducing processing time by 30%., Produced documentation and reports to ensure process clarity and client trust.
Help Desk Agent
Delivered customer service and technical support in English for Apple clients worldwide., Troubleshot and resolved issues with Apple devices, accounts, and digital platforms., Assisted clients via phone, email, and chat while adapting communication to customer needs., Consistently achieved high...