Kevin - Customer Service & Inventory Management Specialist with 5+ years' experience

Bogotá, Bogota D.C., Colombiaen

Provided comprehensive customer service for medical, retail, and e-commerce clients across the Americas and Europe.

Led product selection and inventory analysis for Amazon virtual stores, enhancing stock relevance and sales tracking.

Published on CazVid

Summary

Dedicated professional with over 5 years in customer support, inventory analysis, and client communication across healthcare, retail, and e-commerce. Skilled in managing inquiries, resolving disputes, and optimizing inventory processes for online stores.

Key Achievements

Managed billing, disputes, and appointment scheduling, ensuring accurate communication and customer satisfaction.

Skills

Customer ServiceAdvanced

Handled inquiries, disputes, and account security for clients in healthcare and e-commerce sectors.

Inventory ManagementIntermediate

Analyzed and selected products for online stores, communicated with store owners, and generated sales reports.

Business CommunicationAdvanced

Maintained effective communication with clients, store owners, and internal teams to ensure operational clarity.

Office SuiteIntermediate

Utilized basic functionalities of Office tools for report generation, documentation, and correspondence.

Languages

English(Expert)Spanish(Expert)

Experience

Customer service representative

EXL

January 2020 - July 2020

To provide customer service to a recognized medical service provider company located in the whole American territory., Handle billing claims, billing and disputes inquiries, general physician and specialist appointments.

Inventory Leader

Automation empire S.A.S

October 2021 - March 2022

Find, analyze and select products to be added to amazon virtual store inventories., Reach customers to provide basic customer service and to communicate with stores’ owners and the main campaign’s client in order to provide accurate reports about sells, earnings, and all the indicators related to...

Customer service representative

Transcom S.A

August 2022 - January 2026

Provide customer service to clothes reselling app in Europe., Handle members&#x27; questions related to the security of their accounts, payments and refunds, change information in the accounts, handling basic security incidents and providing information about packages and purchases made in the...