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Customer Service Representative with 3+ years in Banking and Retail
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Competencies
Handled customer inquiries, needs analysis, and relationship management in banking and retail environments.
Assisted in analyzing financial needs and offering suitable banking products to clients.
Applied problem-solving skills to address customer issues and improve service quality.
Utilized assertive and effective communication for client interaction and teamwork.
Collaborated with colleagues to ensure customer satisfaction and efficient store operations.
Education
Summary
Experienced customer service specialist skilled in financial advising, retail operations, and client relationship management. Adept at problem-solving and teamwork to enhance customer satisfaction.
Key Achievements
- Provided financial product recommendations and maintained strong client relationships at Bancolombia.
- Managed customer needs and sales at Bershka, ensuring smooth store operations.
- Developed communication and teamwork skills across diverse customer service roles.
Experience
Representante de servicio al cliente
Responsable de la atención al cliente, análisis de necesidades financieras, ofrecimiento de productos y servicios, asesoramiento financiero, mantenimiento de relaciones sólidas con los clientes.
Dependiente
Atención al cliente, Mantener el orden del almacén, Búsqueda de talles y referencias tanto en el piso de venta como en la bodega, Cierre de venta y cierre del piso de venta.