This is my profileContact via CazVidKevin
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Competencies
Demonstrated experience with Live Chat & Phone Support.
Demonstrated experience with Customer Service & Retention.
Demonstrated experience with Documentation & Reporting.
Demonstrated experience with Service Upselling.
Demonstrated experience with Technical Support.
Education
Languages
Experience
Customer Service Representative
Scheduled delivery orders and coordinated dispatch activities., Handled address changes and delivery modifications efficiently., Provided shipment tracking updates and resolved customer inquiries., Acted as liaison between logistics teams and customers to ensure smooth service., Delivered high-quality customer support to clients and internal company teams.
Customer Service Representative
Resolved customer complaints with empathy, driving loyalty and retention., Recommended products based on customer needs and preferences., Consistently exceeded performance metrics and earned recognition as a top performer., Managed high-stress situations with professionalism, reducing conflict and increasing satisfaction.
Retention Specialist
Promoted customer retention through upselling and cross-selling., Handled customer objections and offered solutions to retain clients., Provided support for phone and internet services., Managed service cancellations with a focus on customer retention.