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Kevin
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Competencies
Demonstrated experience with Accounts Payable.
Demonstrated experience with Logistics Operations.
Demonstrated experience with Invoice Processing.
Demonstrated experience with Carrier Payments.
Demonstrated experience with Team Leadership.
Education
Languages
Summary
Professional profile
Experience
Funding Specialist – Sales / MCA & Business Loans
Qualified U.S.-based businesses for funding opportunities through high-volume inbound and outbound calls.. Guided clients through the funding process, explained terms, addressed objections, and supported deal closures.. Maintained CRM activity, pipeline follow-ups, and client communication throughout the sales process.
Customer Service Representative – Auto Extended Warranty
Handled high-volume inbound customer calls related to extended vehicle warranty services.. Resolved complaints, cancellations, billing issues, and claims while maintaining professional communication.. Delivered customer support in a fast-paced call center environment while maintaining composure and service quality.
Accounts Payable Team Leader
Led a team of 30 employees, monitoring performance and supporting KPI achievement.. Improved team productivity through coaching, performance tracking, and workflow improvements.. Supported operational efficiency by identifying opportunities to improve internal processes.
Senior Accounts Payable Specialist
Managed load payments under 1/2 Net terms, ensuring timely processing.. Audited past-due loads and communicated payment updates directly to carriers via phone and email.. Maintained accurate financial and operational records in CRM while supporting daily accounts payable operations.
Logistics Coordinator
Processed 300+ invoices daily, ensuring accurate and timely carrier payment processing.. Audited loads and identified discrepancies and payment issues requiring resolution.. Performed adjustments on payable loads while maintaining data integrity and compliance with internal processes.. Communicated with carriers through inbound calls and email to provide payment updates and resolve concerns.
Lead Generator Agent
Generated and qualified business leads through high-volume inbound and outbound calls.. Evaluated financial documents to qualify clients for business loan opportunities.. Negotiated funding terms and managed client expectations throughout the sales process.. Handled 600+ calls per day in a high-volume sales environment.