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Keston
Customer Service & Sales Specialist with 8+ years of client support and process improvement
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Competencies
Delivered superior support for retail, financial, and tech clients, ensuring high customer satisfaction and issue resolution.
Handled inbound and outbound calls to promote services including business formation, document creation, and legal advising.
Provided troubleshooting and support for internet, TV, phones, and computer systems across multiple technical roles.
Processed insurance claims, student loans documentation, and administrative applications with attention to accuracy.
Supported government and corporate offices with clerical tasks, application processing, and scheduling.
Education
Languages
Summary
Experienced in delivering exceptional customer service, technical support, and processing across diverse industries including finance, tech, and government. Skilled in communication, documentation, and process improvement with a focus on client satisfaction and operational efficiency.
Key Achievements
- Consistently awarded Teammate of the Month at TaskUs for exceeding customer service metrics and de-escalating supervisor calls.
- Provided technical and customer support at Telvista, achieving above-target performance metrics and maintaining high service quality.
- Led documentation processing and customer support activities across multiple roles, streamlining operations and reducing turnaround times.
Experience
Customer Service Agent, Business Formation and Sales Agent
Provided customer service for two american supermart and retail corporations, Met and exceeded individual metrics as a customer service agent which resulted in being awarded teammate of the month award for many months consecutively., Provided assistance to other customer service agents as a subject...
Transfer/ Processing Specialist
Contacted american citizens to provide student loans debt relief services, Processed documentation for student loans debt relief
Contact Center Agent
Provide customer service by taking and placing orders for delivery or pickup
Contact Center Agent, Tech Support Agent
Provided technical support for Internet, TV and Phone as well as customer support., Met and exceeded individual metrics as a tech support agent which resulted in being awarded teammate of the month award for many months consecutively.
Private Taxi Driver
Pick up and drop off the general public that takes public transport, Book appointments for pick and drop off for private events
Medical Biller
Processed insurance billing for a doctor’s office in the Miami, Florida, Contacted insurance companies to ensure timely payments of insurance claims that are submitted and resolved errors when claims were denied., Receive and make calls to patients about their next doctors appointments and...
IT Technician
Provided technical support for multiple companies ensure that their computer systems are running optimally and smoothly, Install windows and mac computers with all necessary programs to ensure that workers have all necessary tools to work efficiently and provide a smooth integration to the existing...
Clerical/ Administrative Assistant
Received on the job training to be an administrative assistant, Process On-the-Job applications to place prospective candidates at respective government offices.
Clerical/ Administrative Assistant
Received on the job training to be an administrative assistant, Make and receive calls from government scholarship recipients to schedule appointments for the onboarding process.