Kervin - Data Analyst with 5 years of experience in retail and healthcare

Utilized statistical tools and techniques to interpret complex datasets for client projects.

Maintained and queried databases to support analytical reporting and data integrity.

Created dashboards and visual reports to communicate insights to stakeholders.

Used Excel extensively for data cleaning, analysis, and reporting tasks.

Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency., Scheduled appointments and assisted with referrals., Verified patient information to ensure accuracy prior to appointment check-in., Ensured compliance with HIPAA regulations through proper handling of confidential patient information.

Handled 80+ daily customer inquiries and payment-related tickets, ensuring timely and accurate resolutions., Applied Know Your Customer (KYC) verification methods to authenticate customer identities and prevent fraudulent transactions., Assisted customers via back-office support, processing refunds, order modifications, and account verifications in compliance with company policies., Provided recommendations on new products and services, enhancing customer engagement and sales conversion., Maintained detailed records of transactions and customer interactions, improving compliance tracking and operational efficiency.

Applied Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols to verify customer identities, mitigate risks, and ensure compliance with financial regulations., Assisted customers via chat, phone calls, and emails, providing high-quality service and resolving inquiries efficiently., Conducted account verification and fraud prevention checks, enhancing security and reducing unauthorized transactions., Maintained detailed documentation of customer interactions and financial processes, improving team efficiency and compliance tracking.

Provided customer service, order processing, and cashier support in a fast-paced environment., Managed food preparation and delivery, ensuring high-quality standards., Acted as an interpreter for Spanish-speaking customers to facilitate seamless service.

Provided customer support through inbound calls and chat assistance., Assisted clients with billing inquiries, troubleshooting, and account management.