Detail-oriented professional with over 10 years in legal support, client relations, and technical support. Proven ability to lead teams, optimize processes, and ensure compliance across diverse sectors.
Handled legal case records, client screening, and documentation within various systems, ensuring compliance and accuracy.
Directed multi-country support teams, managed SaaS deployments, escalations, and developed SOPs to standardize support operations.
Responded to client inquiries, resolved service issues, and educated clients on procedures across multiple industries.
Managed client onboarding, deployment, and retention processes, improving communication workflows and satisfaction.
U.S. Immigration Law Counsel
Managed high-volume inbound and outbound calls to schedule consultations for U.S. immigration cases., Conducted initial client intake and pre-screening, gathering personal and immigration-related information with strict confidentiality., Coordinated attorney calendars, confirmed appointments, and...
Moving Company
Responded to client inquiries via phone, email, and chat in a timely and professional manner., Assisted clients with quotes, scheduling, and coordination of moving services., Resolved issues related to pricing, logistics, and service discrepancies., Educated clients on moving processes, insurance...
Etip (Fintech & Print Technology Company)
Managed client onboarding, deployment, and retention for hospitality industry partners., Served as primary liaison between clients, sales teams, and printing departments., Coordinated marketing display rollouts and monitored project timelines., Improved partner satisfaction by streamlining...
Bachelor in Science and Letters
Bachelor in Science
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Alorica (DirecTV Enterprise Support)
Delivered bilingual enterprise-level technical support for U.S.-based clients., Maintained customer satisfaction scores above 95% through efficient case resolution.
Collective Solutions
Supervised bilingual customer support teams and campaign operations., Led training, performance monitoring, and quality improvement initiatives.
Integrated Business Management System (SIANX)
Supported executive management with project control, accounting, and administrative operations., Oversaw payroll, accounts payable, purchasing, and staff coordination.
