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Bilingual management assistant
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Competencies
Handled legal case records, client screening, and documentation within various systems, ensuring compliance and accuracy.
Directed multi-country support teams, managed SaaS deployments, escalations, and developed SOPs to standardize support operations.
Responded to client inquiries, resolved service issues, and educated clients on procedures across multiple industries.
Managed client onboarding, deployment, and retention processes, improving communication workflows and satisfaction.
Ensured regulatory accuracy in shareholder compliance documentation and maintained sensitive financial records.
Education
Languages
Summary
Detail-oriented professional with over 10 years in legal support, client relations, and technical support. Proven ability to lead teams, optimize processes, and ensure compliance across diverse sectors.
Key Achievements
- Managed high-volume calls and client intake, reducing no-shows and ensuring smooth appointment scheduling at U.S. Immigration Law Counsel.
- Led multi-country help desk teams and oversaw SaaS migrations, enhancing operational efficiency at The Credit Pros.
- Streamlined client onboarding processes and improved partner satisfaction for Etip, managing deployment and retention in the fintech and print tech sectors.
Experience
Appointment Setter / Legal Case manager
Managed high-volume inbound and outbound calls to schedule consultations for U.S. immigration cases., Conducted initial client intake and pre-screening, gathering personal and immigration-related information with strict confidentiality., Coordinated attorney calendars, confirmed appointments, and...
Client Support Specialist & Sales
Responded to client inquiries via phone, email, and chat in a timely and professional manner., Assisted clients with quotes, scheduling, and coordination of moving services., Resolved issues related to pricing, logistics, and service discrepancies., Educated clients on moving processes, insurance...
Sales Acquisitions onboarding Coordinator & Client Support
Managed client onboarding, deployment, and retention for hospitality industry partners., Served as primary liaison between clients, sales teams, and printing departments., Coordinated marketing display rollouts and monitored project timelines., Improved partner satisfaction by streamlining...
Senior Help Desk Support Manager L4/ T4
Directed multi-country help desk and BPO teams across eight international offices., Oversaw SaaS migrations, CRM pipeline deployments, and system maintenance., Managed escalations, incident resolution, and quality assurance operations., Developed SOPs and training programs to improve performance...
Proxy Voting Specialist
Managed compliance documentation for shareholder meetings of major investment firms., Ensured regulatory accuracy and proper handling of sensitive financial records.
Enterprise Support Agent
Delivered bilingual enterprise-level technical support for U.S.-based clients., Maintained customer satisfaction scores above 95% through efficient case resolution.
Bilingual Supervisor & Campaign Manager
Supervised bilingual customer support teams and campaign operations., Led training, performance monitoring, and quality improvement initiatives.
Bilingual Management Assistant
Supported executive management with project control, accounting, and administrative operations., Oversaw payroll, accounts payable, purchasing, and staff coordination.