This is my profileContact via CazVid
Kenet
Customer Service Specialist at IBEX Nicaragua S.A.
Video resume
Contact
Competencies
Experienced in delivering excellent customer support in diverse sectors, ensuring client satisfaction.
Proficient in English and Spanish, with strong abilities in verbal and written communication.
Skilled in sales strategies, lead analysis, and client engagement to achieve targets.
Proficient in PowerPoint, Excel, Word, Outlook, and Microsoft Teams for effective workplace productivity.
Education
Languages
Summary
Dedicated customer service specialist with extensive experience in communication, client engagement, and sales strategies. Skilled in fostering client satisfaction and teamwork, with proficiency in office tools and multilingual communication.
Key Achievements
- Enhanced customer satisfaction through effective communication and problem-solving at IBEX Nicaragua.
- Developed persuasive sales strategies and lead analysis skills as an Appointment Setter at Pixel Perfect.
- Gained comprehensive knowledge of medications and teamwork skills while working as a Pharmacy Assistant at Farma-Value.
Experience
Pharmacy assistant
Gained knowledge of the field by working with medications, Developed skills such as teamwork, Knowledge of different types of medications, Performed tasks in timely manner
Customer service representative
Developed communication skills in English, Learned about the importance of customer service, Improved communication skills in a different language, Gained knowledge about North American processes
Appointment Setter (Remoted)
Interacted with potential clients, Developed persuasion skills and sales strategies, Acquired skills in sales persuasion, Lead analysis, Objectivity in achieving goals
Customer service representative
Applied skills as a customer service agent for an utility company, Developed successfully in the field
Skills
Video Transcript
Kenet
Hello guys, this is Kenneth. I'm from Nicaragua Central America. I'm 26 years old. I have been working in the VTO environment since 2021. Here in Nicaragua I have been working with one of the coal centers which is Fundever. I have been working for different campaigns such as SACSWIFT Avenue, Capital One, Recentral, White Open West, everything within the same company. I have been