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Kendall
Team Manager with 7+ years in Customer Service & Operations
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Competencies
Managed teams of customer service agents, overseeing performance and staffing.
Provided professional service assistance via inbound calls, resolving customer issues.
Led coaching efforts using SMART methodology to enhance team skills.
Monitored real-time staffing and collaborated across support areas to improve efficiency.
Basic knowledge used in medical interpreting roles to facilitate communication.
Education
Languages
Summary
Experienced team manager with a strong background in customer service, coaching, and operational efficiency in diverse industries including healthcare and finance.
Key Achievements
- Led coaching and development efforts using SMART methodology to improve team performance.
- Managed diverse workflows across multiple business lines including voice and non-voice operations.
- Supervised customer service teams ensuring performance metrics such as CSAT, DSAT, and AHT were met.
Experience
Team manager
Overseeing a team of customer service agents to ensure performance targets are met across key metrics such as CSAT, DSAT, and AHT., Leads coaching and development efforts through SMART methodology., Monitors real-time headcount health and ensures proper staffing levels., Works in close...
Customer service representative
Answer Incoming Calls customer service Lines., Provide a high level of professional and competent service assistance to customers, bank managers, hotel managers to solve customers and partners real time issues.
Medical Interpreter
Team leadership manager
Overseeing the strategic and operational management of multiple teams, ensuring alignment with organizational goals and fostering a high performance environment.