Ken - Barista

Demonstrated experience with Strong communication skills.

Demonstrated experience with Spanish.

Demonstrated experience with English.

Demonstrated experience with Leadership and team supervision.

Demonstrated experience with Employee training and development.

Greet patients, families, and visitors while providing professional and welcoming front desk service.. Answer phone calls, assist with scheduling inquiries, and maintain accurate records.. Support patients and staff with daily needs, including meal delivery, activities, and physical therapy assistance.. Assist staff during medication rounds while following facility procedures and maintaining patient privacy.. Organize and lead activities that encourage patient engagement and well-being.. Remain attentive and responsive throughout shifts to help ensure patient needs are addressed.. Communicate professionally and respectfully with patients, visitors, families, and staff.

Promoted from crew member to Supervisor after demonstrating reliability, strong performance, and leadership.. Trained and guided new employees, helping team members understand procedures and work independently.. Supported daily operations while maintaining standards for customer service, cleanliness, and efficiency.. Handled customer concerns calmly and professionally and worked to resolve issues.. Build strong working relationships with managers and team members to support teamwork.. Adapted to working at multiple sister locations and adjusted quickly to different teams and environments.

Supervised a team of five employees while supporting daily store operations.. Opened and closed the store, handled cash, stocked inventory, and maintained cleanliness.. Trained new employees on daily procedures, customer service, and company expectations.. Helped resolve employee conflicts and encouraged a positive team environment.. Ensured employees followed company policies and maintained service standards.