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Customer Service Specialist at Teleperformance
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Competencies
Skilled in addressing customer inquiries, resolving issues, and maintaining positive client relationships.
Effective in bilingual communication, ensuring clear and professional interactions with diverse clients.
Capable of managing multiple customer cases and responsibilities simultaneously.
Experience in hotel maintenance, cleaning, and general upkeep to ensure smooth operations.
Education
Languages
Summary
Versatile professional with experience in customer support, hospitality, and food preparation. Holds degrees in Tourism, Hospitality, and Informatics, demonstrating adaptability and a strong service orientation.
Key Achievements
- Provided bilingual customer support, ensuring high satisfaction and issue resolution.
- Maintained detailed call and mail records to track customer interactions and follow-ups.
- Assisted students and clients effectively, enhancing overall service quality.
Experience
Bilingual Customer Service
Assisting customers and addressing any inquiries, concerns, or issues that they may raise., Monitoring call and mail histories to ensure that all customers have been assisted., Helping students to register in courses and some educational platforms.
Staff
Cleaning, maintenance, and other general work outside and inside the property to keep it presentable and running smoothly.
Staff
Studying recipes, setting up menus and preparing high-quality dishes., Responsible for the preparation of ingredients and stations used in the cooking process, as well as maintaining the kitchen and ensuring it is clean and sanitized.