This is my profileContact via CazVid
Kelsy
Customer Service and Support Specialist with 5+ years of experience
Contact
Competencies
Provided customer support through call handling, chat, and email across different services.
Assisted customers with technical issues related to phone services and product usage.
Demonstrated excellent verbal and written communication, patience, and empathy in customer interactions.
Utilized Excel, Word, PowerPoint, and Google tools for documentation and support tasks.
Education
Languages
Summary
Experienced in providing high-quality customer support, technical assistance, and sales across various industries, with a focus on empathy and effective communication.
Key Achievements
- Gained expertise in customer care, technical support, and sales across multiple roles.
- Developed strong communication skills and proficiency in handling diverse customer interactions.
- Learned to effectively utilize product knowledge and technical tools to support customers.
Experience
Customer Service Agent
Worked as a customer service agent for a food delivery service, Learned to use empathy as a tool for the customers, Utilized patience in customer interactions
Sales Agent
Learned how to use the product itself for the benefit of the sale, Provided tech support and learned the technical part of the product
Customer Care Support
Provided customer care support for a phone service, Handled technical support and sales
Cook and Waiter
Provided excellent customer service with every customer that was in the restaurant