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Credit and Customer Service Specialist with diverse financial and team leadership experience
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Competencies
Delivered exceptional customer service through effective communication and empathy.
Provided coaching and mentoring to team members, enhancing individual and team performance.
Managed credit risk and collaborated internally to address account issues.
Analyzed customer records and cash flow data to support operational decisions.
Education
Languages
Summary
Experienced professional in credit and customer service with a strong background in team leadership and data analysis. Proven ability to resolve customer issues and improve operational efficiency.
Key Achievements
- Collaborated with multiple internal departments at Scotia Bank to resolve customer account issues.
- Led and coached teams to improve customer experience and operational processes at Alorica.
- Gained comprehensive experience in customer service across multiple organizations and roles.
Experience
Credit Specialist
Collaborated with internal departments such as sales, accounting, legal, operations, and collections teams to resolve outstanding issues with customers' accounts.
Supervisor
Providing ongoing feedback and coaching helps my team members grow both professionally and personally, while improving processes and enhancing the customer experience.