Experienced educator and bilingual customer service agent with skills in interpretation, technical support, and teaching. Proven ability to manage diverse roles and communicate effectively in bilingual settings.
Handled customer inquiries and technical support in both English and Spanish across multiple campaigns.
Provided medical, customer service, and bank call interpretation services in a professional setting.
Taught English, music, and computer skills to students from first to sixth grade, including volunteer work.
Facilitated effective communication in bilingual environments through teaching and interpretation roles.
Jardín y Escuela Arcoíris del saber
I was an English, music, and computer teacher for students from first grade until sixth grade.
Startek
I had the pleasure to work for Amazon the line of business that had at that moment available, I become part of a cast member for retail, Amazon ACCS, chats in English and Spanish, and also calls in English and Spanish.
Teleperformance
I had the opportunity to become a medical interpreter by phone, for the line of business language line solutions, I had also calls from customer service or bank calls, and emergency calls.
Teleperformance
I had the opportunity to work for a prestigious campaign called Dyson, where I provide customer service and technical support to the owners of a Dyson Machine.
Bachillerato en Ciencias y Letras
Licenciatura en Lenguas extranjeras con orientación a la enseñanza del inglés y del francés
Master’s degree in human resources
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Provided product-specific technical assistance for Dyson machine users in a call center setting.
Instituto Técnico Saúl Zelaya Jiménez
160 hours Volunteering in technology teaching.
C.E.B “Jorge J. Larach”
I had the opportunity to work as a main English teacher for the 3rd, 4th, 5th, and 6th grades as my professional practice in the UNAH for a year.
