Experiencia demostrada en Bilingual Communication (English–Spanish).
Experiencia demostrada en Conflict Resolution & Problem Solving.
Experiencia demostrada en Attention to Detail.
Experiencia demostrada en Microsoft Office & Google Workspace.
Experiencia demostrada en CRM & Data Entry.
Perfil profesional
Supervise and manage daily call center operations.. Handle inbound and outbound customer calls in English and Spanish.. Schedule and confirm customer appointments.. Provide English–Spanish translation and interpretation for clients and staff.. Manage CRM systems and maintain accurate client records.