Kathleen - Sales Executive at Corporacion Micagroup Entertainment

Caracas, Distrito Federal, Venezuelaen

Designed and implemented customer experience strategies, improving satisfaction metrics

Monitored key indicators like CSAT and NPS, utilizing feedback analysis to drive improvements

Published on CazVid

Summary

Dedicated sales professional experienced in designing customer experience strategies, analyzing feedback, and utilizing digital tools to foster client satisfaction and retention.

Key Achievements

Enhanced client engagement through targeted initiatives, increasing customer retention

Skills

Customer Experience ManagementIntermediate

Skilled in developing strategies to enhance customer satisfaction and loyalty.

Data Analysis & Feedback InterpretationIntermediate

Proficient in analyzing customer feedback and key satisfaction metrics for actionable insights.

Project ManagementIntermediate

Experienced in managing projects using Notion, ensuring timely delivery and goal achievement.

Content Design & Visual CommunicationIntermediate

Capable of designing visual content using Canva to enhance communication and branding.

Basic AI & Digital ToolsBeginner

Knowledgeable in leveraging artificial intelligence tools and standard office software.

Experience

Ejecutivo de Ventas

Corporacion Micagroup Entertaiment C.A.

2021 - 2022

Diseño e implementación de estrategias para mejorar la experiencia del cliente.. Monitoreo de indicadores clave de satisfacción (como CSAT o NPS) y analisis de feedback de los usuarios para identificar oportunidades de mejora continua.. Gestión de quejas y resolución de problemas, asegurando la fidelización.