This is my profileContact via CazVid
Kathleen
Pharmacy Support
Contact
Competencies
Extensive experience in bilingual customer support, resolving issues efficiently and maintaining high client satisfaction.
Proficient in diagnosing and resolving technical issues related to devices and wireless internet services.
Skilled in prescription processing, billing, and rejection troubleshooting within pharmacy settings.
Experienced in appointment scheduling, event planning, and managing administrative tasks.
Education
Languages
Summary
Kathleen brings over 20 years of expertise in healthcare and customer support, specializing in pharmacy assistance, technical troubleshooting, and bilingual client service. Adept at improving processes and ensuring client satisfaction.
Key Achievements
- Maintained accurate patient files and supported medication dispensing at The Wellness Center for 16 years.
- Handled bilingual customer service and technical troubleshooting for Alorica, enhancing client satisfaction.
- Provided comprehensive pharmacy billing and medication support, improving process efficiency at ConnectiveRX.
Experience
Pharmacy Support
Scheduled meetings, managed travel, and ordered supplies, Maintained patient files and support event planning, Dispensed medication and processed prescriptions, Billed insurance and conducted PDMP checks, Handled patient interactions and OTC orders, Managed incoming/outgoing calls and shipping logistics
Customer Service/Bilingual Tech Support
Handled Bilingual customer service calls, Addressed billing, invoicing, and device ordering, Provided technical support and device troubleshooting, Assisted with wireless internet equipment issues
Patient Support Specialist
Bilingual Inbound/Outbound calls with Patients, Inbound/Outbound calls with pharmacies, Assisted pharmacies with billing medication questions & troubleshooting