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Customer Support & Recruitment Specialist with 5+ years in Service & Insurance
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Competencies
Provided technical support and customer engagement across diverse platforms.
Participated in sourcing and screening candidates, utilizing recruitment platforms.
Handled insurance claims, policy endorsements, and client consultations in auto and homeowners insurance.
Developed skills in graphic design tools and marketing strategies while supporting recruitment and service roles.
Managed social media platforms and created video content using TikTok and CapCut.
Education
Languages
Summary
Experienced in customer service, technical support, and talent sourcing with expertise in insurance operations and digital content creation.
Key Achievements
- Progressed from customer service representative to technical support and recruiter at Altius Inspiro, Inc.
- Gained experience in graphic design and marketing alongside core roles
- Handled insurance claims, quotes, and sales for auto and homeowners policies
Experience
Customer service, technical support agent and Talent Acquisition Sourcing Specialist
Started as a customer service representative, Trained to escalate to intermediate and advance technical support, Part of Talent Acquisition Sourcing team where trained to be a recruiter, Developed skills in graphic design and marketing
Freelancer
Reinforced knowledge and experience about insurance, Learned about homeowners insurance in Florida, In charge of the auto department handling claims, quotes, closing sales, endorsements and coverages
Customer service and sales representative
Looked for clients to offer free quotes and sell insurance in Texas, Collected information, processed payments and changes