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Katherine
Bilingual Supervisor
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Competencies
Demonstrated experience with Data analysis.
Demonstrated experience with Performance management.
Demonstrated experience with Strategic decision making.
Demonstrated experience with Coaching and training delivery.
Demonstrated experience with Empathy and emotional intelligence.
Education
Languages
Summary
Bilingual Supervisor open to new opportunities
Experience
BILINGUAL SUPERVISOR
Bilingual Supervisor with over 6 years of experience in customer service and content moderation.. Skilled in handling highly sensitive content and working effectively under pressure.. Proficient in data analysis, team leadership, and performance management.. Strong background in strategic decision-making and process optimization.
BILINGUAL AGENT
Bilingual Content Moderator specialized in highly sensitive content.. Recognized as a top performer in QA, AHT, and count jobs.. Served as a Subject Matter Expert (SME), supporting team development and operational excellence.. Skilled in decision-making and performing effectively under pressure.
SUPERVISORA BILINGÜE
Supervisora bilingüe con experiencia en servicio al cliente y moderación de contenido.. Gestión de contenido altamente sensible y capacidad para trabajar eficazmente bajo presión.. Análisis de datos, liderazgo de equipos y gestión del desempeño.. Toma de decisiones estratégicas y optimización de procesos.
AGENTE BILINGÜE
Moderadora de contenido bilingüe especializada en contenido altamente sensible.. Desempeñó funciones como Especialista en la Materia (SME), brindando apoyo al desarrollo del equipo y a la excelencia operativa.. Toma de decisiones y desempeño eficaz bajo presión.