This is my profileContact via CazVidKatherine
Customer Service & Sales Professional with 5+ years in Hospitality and Finance
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Competencies
Provided exceptional customer support across hospitality, insurance, and call center environments.
Engaged in inbound/outbound sales, promoting upgrades and additional services to clients.
Utilized Excel for data entry, reporting, and creating visual dashboards to support business operations.
Conducted effective telephone, chat, Zoom meetings, and email communication with clients and teams.
Proficient in Microsoft Office (Word, Excel, PowerPoint) and automation for business processes.
Education
Languages
Summary
Experienced in hospitality, insurance, and financial administration, with strong communication and technical skills aimed at enhancing customer experiences and operational efficiency.
Key Achievements
- Served diverse roles including sales, customer care, and virtual assistance, demonstrating versatile skill application.
- Handled customer interactions for international hotel reservations and travel advising, supporting Hilton Worldwide's service operations.
- Processed financial portfolios and supported sales management through data entry, reporting, and automation tasks at Everise.
Experience
Sales representative
Focus on travel services for Hilton Worldwide., Inbound and Outbound calls attending hotel reservations, group sales, reward programs, front desk, travel advising and more.
Care Specialist
Expert in Insurance products, policies and services, procedures related to customer service, order management, sales, chat support and collections.
Telephone Advisor
Customer Care via phone to clients related to their services; transitions to sales offering upgrades and products.
Virtual Assistant - Finance and Business Management
Responsible for processing and reviewing the Portfolio of the Sales Manager., Data entry, Excel Reporting, Pivots and Graphic tables, Collections and Email support, Telephone and Zoom Weekly meetings, Automation.