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Kassy
Business Analyst
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Competencies
Demonstrated experience with Business Analysis.
Demonstrated experience with Process Improvement.
Demonstrated experience with Requirements Documentation.
Demonstrated experience with Stakeholder Management.
Demonstrated experience with Cross-Functional Collaboration.
Education
Summary
Business Analyst open to new opportunities
Experience
Business Analyst
Primary liaison between internal departments and external trading partners regarding data file requirements and business processes.. Research and engage prospective trading partners and support process analysis, documentation, and operational efficiency initiatives.
Operations Manager
Managed recruitment, onboarding, coaching, and performance development.. Established departmental goals and directed workload allocation, productivity monitoring, and quality assurance efforts.
Team Lead
Led daily operations, generated client billing reports, managed resource allocation, and tracked quality metrics.
COB Trainer
Delivered onboarding and training programs on state and federal Coordination of Benefits regulations and improved knowledge retention through blended learning techniques.