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Customer Service & Administrative Professional with 5+ years of experience
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Competencies
Applied effective communication and problem-solving skills to resolve client issues and ensure satisfaction.
Performed tasks such as invoice management, scheduling, and employee benefits administration.
Utilized strategies to retain customers through tailored solutions and conflict resolution.
Effectively engaged with clients and internal teams, facilitating clear and professional interactions.
Developed training materials and conducted orientation sessions for new hires.
Education
Languages
Summary
Experienced professional skilled in customer service, administrative operations, and client retention with a background spanning hospitality, telecommunications, and corporate support.
Key Achievements
- Managed payroll processing and employee benefits, ensuring accuracy and timely disbursement
- Streamlined invoice management and tracking, improving financial monitoring processes
- Provided tailored customer service solutions, resolving urgent issues and maintaining client satisfaction
Experience
ADMINISTRATIVE ASSISTANT
Communicated with the accountant by providing invoices for tax reporting purposes and managed the scheduling of appointments and client interviews, Responsible for tracking outstanding invoices owed by suppliers to facilitate their payments to us, Organized both expense and income invoices, maintaining an Excel spreadsheet to monitor pending and settled invoices while categorizing them by supplier, Generated invoices for suppliers and prepared payroll tables to ensure the timely disbursement of employees' biweekly salaries, Participated in weekly staff meetings and met with management to review progress and status of various issues, Developed training materials and provided orientation sessions to new hires, Created job descriptions and conducted job analysis to determine necessary qualifications for positions, Conducted exit interviews to gain insight into the reasons for departure from the company, Managed employee benefits programs including health insurance, retirement plans, vacation leave, Supported day-to-day operations of HR functions and duties, Managed payroll processing by verifying timesheets and ensuring accuracy of payments
RESERVATION AGENT
Assisted clients in identifying and securing ideal vacation destinations, tailored to their needs and preferences, Engaged with clients directly, helping them navigate their options based on criteria such as price, accommodation, and amenities, Provided swift and efficient solutions to meet client travel requirements for urgent requests or last-minute bookings, Tracked customer complaints and resolved them promptly and professionally, Utilized effective communication skills to discuss travel options with clients and colleagues, Maintained knowledge of current promotions and discounts available for guests, Developed expertise in utilizing customer relationship management software to track reservations and ensure customer satisfaction
RETENTION CUSTOMER SERVICE REPRESENTATIVE
Addressed and resolved customer frustrations related to equipment issues, such as malfunctioning cameras, hubs, or door locks, Focused on de-escalating customer concerns and providing exceptional service to retain their business, Presented tailored solutions including reduced monthly payments, discounts, and enhanced service packages, Responsible for upselling customers by introducing them to the latest equipment, Identified potential opportunities in the market and capitalized on them effectively