Karolay - Customer Service Representative with 3+ years of support expertise

Medellín, Antioquia, Colombiaen

Handled inbound calls from clients across EU and CA, providing assistance with delivery and payment issues.

Supported healthcare clients with medical inquiries, insurance coverage, and patient health requirements.

Published on CazVid

Summary

Dedicated customer service representative with over 3 years of experience assisting clients in healthcare, insurance, and delivery services. Skilled in empathy, patience, active listening, and communication to ensure high customer satisfaction. Proven ability to manage inquiries efficiently and...

Key Achievements

Demonstrated strong interpersonal skills, including empathy, patience, and active listening, to improve customer satisfaction.

Skills

Customer ServiceExpert

Provided clear communication, problem resolution, and support for customer inquiries in fast-paced environments.

Active ListeningAdvanced

Effectively understood customer needs and concerns to deliver appropriate solutions and build rapport.

Communication SkillsAdvanced

Communicated complex information clearly and empathetically, especially regarding health and insurance services.

Technical SupportIntermediate

Provided assistance related to medical, insurance, and delivery systems, including resolving technical issues.

Languages

Español

Experience

Customer service representative

Teleperformance

01-Mar-2024 - Nov 2024

inbounds calls from a great company in EU and CA., help customer with delivery and payments requierment, support for medicines, complains and copage for insurances, medical support, help the patients with all the health requierments and medicines.