This is my profileContact via CazVidKarol
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Competencies
Demonstrated experience with Spanish.
Demonstrated experience with English.
Education
Languages
Summary
View Karol's professional profile on CazVid.
Experience
Back Office Team Lead (L3 Customer Service Supervisor)
Led and coached a team of customer service agents, ensuring efficient daily operations., Delivered training and onboarding for new agents, enhancing team performance., Managed escalations and implemented process improvements to boost efficiency.
Supervisor
Managed daily operations ensuring exceptional guest experience and service., Led and trained multidisciplinary team to maintain high standards cleanliness and customer care., Resolved operational issues promptly maintain efficiency under pressure., Monitores KPI and prepare operational reports to support strategic decsions.
Managed billing and collections for a high client portfolio ensuring timely and accurate payments., Maintain excellent client communication to resolve outstanding balances professionally and efficiently., Negotiate payments with clients reducing aged debt and improving cash flow.
Medical Interpreter
Monitored and evaluated customer service calls to ensure quality standards., Provided feedback and collaborated with training teams to optimize agent performance.
Logistics Coordinator (Imports)
Managed and verified shipping documents while tracking container cargo throughout the supply chain., Coordinated with customs brokers, freight forwarders, and port authorities to ensure compliance., Streamlined document handling processes, improving operational efficiency.
Quality Analyst / Customer Service & Sales Agent
Monitored and evaluated customer service calls, providing actionable feedback to improve performance.
Customer Service & Sales Representative
Provided excellent customer service and processed orders accurately.
Primary Teacher
Developed lesson plans and resources, fostering an engaging classroom environment., Assessed student progress and adapted teaching methods to ensure curriculum objectives were met.
Translator
Translated documents and provided interpretation for meetings and events., Adapted communication for diverse audiences, including children and individuals with disabilities.