Demonstrated experience with Slack.
Demonstrated experience with CRM software.
Demonstrated experience with Microsoft Office 365.
The Fuctionary
Provide expert assistance to clients via phone and email, resolving issues related to networks, servers, and workstations while ensuring accurate documentation in the ticketing system., Take initiative in mentoring and supporting team members, sharing best practices to improve overall efficiency and service quality., Collaborate with cross-functional teams to streamline processes, enhance customer satisfaction, and contribute to operational improvements., Regularly conduct system checks and maintenance to optimize performance, while staying updated with industry advancements.
The Office Gurus
Maintain a positive, empathetic, calm, and professional attitude toward customer questions and inquiries., Enthusiastically represent the organization and the brand to members and customers from all over the world., Acknowledge and resolve customer inquiries promptly and with a sense of urgency based on their needs., Use the association database to document customer interactions, transactions, and comments., Handle all multiple customer interactions simultaneously and enter data quickly and accurately on a timely manner.
Fusion BPO
Prepare quotes for contract renewals and RFP/RFI responses to ensure timely and accurate submissions., Maintain all documentation of quotes with precise pricing and configurations to uphold data integrity., Address external and internal queries in a professional, client-oriented manner to enhance customer satisfaction., Perform quality assurance self-checks and peer-checks to improve processes and compliance., Proactively identify and communicate to the team any operational risks to mitigate issues before they escalate.
Technical Hospitality and Tourism High School
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Hotel Real Intercontinental
Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention., Meet with Team Leaders on a daily basis for operational updates and to ensure every department was performing good Service Standards., Provide competent leadership to all direct reports and onboard training, succession planning, crew communication and recognition., Monitor the activities of kitchen staff while being present during loadings for quality control and assurance.
