This is my profileContact via CazVidKarla
Customer Service & Logistics Specialist with over 10 years in Air Cargo and Airline Operations
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Competencies
Proven ability to handle diverse client needs, ensuring high satisfaction in logistics and airline environments.
Experienced in flight dispatch, baggage handling, and cargo logistics, optimizing operational workflows.
Skilled in system bookings, load tracking, and administrative tasks supporting logistics and airline functions.
Capable of performing and managing technical documentation and certification processes in laboratory settings.
Education
Languages
Summary
Karla offers over a decade of experience in airline passenger services, cargo logistics, and administrative support, demonstrating strong operational skills and customer-centric solutions in dynamic environments.
Key Achievements
- Streamlined customer service processes at United Cargo, enhancing client satisfaction and operational efficiency.
- Managed load tracking, tax calculations, and customer requirements, ensuring accurate and timely cargo deliveries at Logistic Group.
- Led flight operations and passenger services at Volaris Airlines, improving team coordination and service quality.
- Coordinated passenger check-in and baggage handling at Copa Airlines, supporting smooth flight dispatches.
- Performed drug analysis documentation at Paill Laboratories, ensuring compliance with quality standards.
Experience
Customer service
full customer service, air cargo logistics, sales, booking in system, administrative support
Customer service
Keeping track of the loads of different customers, calculation of taxes and payment of the customers, different requirements
Agent Lead service
Flight operations, passenger service personnel, passenger check, receive and dispatch flights, knowledge in baggage area
passenger Service
Passenger Check, receive and dispatch flights, training coordinator, intermediate knowledge in baggage area
Technician in Documentation
Perform Certificates of drug analysis