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Karla
Customer Service Specialist with 4+ years of experience in client support
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Competencies
Provided empathetic support, resolved issues, and maintained customer satisfaction across multiple roles.
Utilized CRM tools to manage customer accounts, track support tickets, and ensure effective communication.
Created, managed, and tracked support tickets to resolve customer inquiries efficiently.
Handled medical insurance accounts, checked coverage, and managed billing and quoting processes.
Exhibited excellent verbal and written communication in customer support and remote roles.
Education
Languages
Summary
Experienced customer service professional from Honduras with 4+ years in client support, specializing in CRM systems, account management, and empathetic communication. Proven track record in resolving complex issues and maintaining high satisfaction levels.
Key Achievements
- Resolved complex customer issues maintaining high satisfaction standards and policy compliance at Comcast Xfinity Mobile.
- Managed medical insurance accounts, handled billing, quoting, and coverage verification for HUMANA.
- Created and tracked support tickets while conducting customer satisfaction follow-ups at BLOOM.
Experience
Customer Service Representative
Built trusting relationship with customers to better understand needs., Resolved complex customer issues while maintaining high satisfaction standards and compliance with company policies.
Customer Service Representative
Medical Insurance services, handling information for members accounts., Billing, quoting and checked coverage for medical procedures and medications.
Customer Service Representative
Delivered professional and empathetic customer support while ensuring efficient issue resolution., Created, managed, tracked, and resolved support tickets submitted through the company’s application system., Conducted customer satisfaction follow-up calls to gather feedback regarding service...