Experienced support specialist skilled in technical troubleshooting, customer education, and sales. Adept at managing high-volume inquiries and interdisciplinary tasks to deliver superior customer satisfaction and efficiency.
Handled high volume inquiries and provided exceptional support across telecom, delivery, and automotive sales sectors.
Resolved complex technical issues using detailed troubleshooting methods to ensure high customer satisfaction.
Applied sales techniques to promote service upgrades and product packages, improving upsell conversion rates.
Reviewed vehicle and transaction documents at Teleperformance to ensure adherence to protocols and accuracy.
STARTEK
Provided top-notch customer support for prominent telecom clients such as Charter and T-Mobile, and delivery companies as Grubhub and Uber eats.
CONCENTRIX
Educating customers on service plans, promotions, and product upgrades to drive sales growth., Utilized technical expertise and systematic troubleshooting methods to resolve complex technical issues, ensuring high customer satisfaction.
Priceline
Specializing in hotel and package reservations for booking.com, priceline.com, and United Packages., Proven ability to thrive in high-pressure environments, consistently exceeding performance metrics including call resolution time, customer satisfaction, and upsell conversion rates.
Teleperformance
Supporting VROOM, an automotive sales app. Responsibilities included reviewing documents and ensuring adherence to protocols for vehicle buying and selling transactions.
High School Diploma
Technician in Hospitality and Tourism
University Intern
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Effectively communicated with customers via verbal and written channels to resolve issues and promote services.
