Experienced in sales, graphic design, customer service, and team leadership. Proven ability to manage projects, foster teamwork, and deliver quality results across diverse industries.
Created digital and print designs, advising on best practices for multimedia projects at embassies and freelance work.
Generated leads, closed deals, and maintained client relationships at Océano, ensuring positive customer experiences.
Provided technical assistance across multiple channels, resolving issues related to hardware, software, and billing.
Supported calibration and monitoring of quality standards, and analyzed customer satisfaction metrics.
Océano
Generator of leads., Meeting or exceeding sales goals., Negotiating all contracts with prospective clients and ensuring they have a positive experience from start to finish., In some cases, cold calling, prospecting business directories or client referrals.
Taiwan and Korean embassy
Creating designs and various materials for digital and print., Ensuring projects are completed in a timely manner with a quality product., Advisor of best practices and optimizations throughout design projects., Content creator for several multimedia platforms at the Korean embassy ̈Kstudio ̈.
Foundever
Identifies, investigates, and resolves users problems with computer software and hardware., Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns., Technical support, billing and retention.
High-school degree
English
Graphic Design University degree
Digital Marketing University degree
Social Medial & e-mail marketing courses
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Led teams to meet performance metrics, promoted open communication, and fostered a collaborative work environment.
