Karen - Customer Service Agent with 3+ years in client support and issue resolution

Bogota, Bogota D.C., ColombiaRemoteen

Accumulated extensive experience assisting diverse customers in resolving product/service issues

Developed strong understanding of cultural differences to improve communication effectiveness

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced Customer Service Agent with a focus on understanding client needs and resolving issues efficiently. Skilled in multicultural communication and qualified to enhance customer satisfaction.

Video Resume

Key Achievements

Enhanced customer satisfaction through effective need assessment and problem solving

Skills

Customer SupportAdvanced

Provided support to customers, addressing their needs and resolving issues effectively.

Communication SkillsAdvanced

Interacted with customers from diverse backgrounds to understand and meet their requirements.

Problem SolvingIntermediate

Identified issues faced by customers and offered appropriate solutions to enhance their experience.

Cultural AwarenessIntermediate

Gained insights into different cultures, improving interpersonal interactions and support effectiveness.

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