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Kagiso
Customer Service Agent at DSV Road
Video resume
Contact
Competencies
Proficient in managing client interactions, ensuring clarity, professionalism, and customer satisfaction.
Skilled in scheduling, route planning, and maintaining communication to optimize delivery processes.
Experienced in client outreach, relationship building, and promoting services via calls.
Proficient in MS Office applications and Google Maps for efficient documentation and navigation.
Education
Languages
Summary
Dedicated professional with expertise in customer service, logistics coordination, and client relationship management. Adept at ensuring timely deliveries and maintaining high service standards across various roles in logistics, sales, and customer support.
Key Achievements
- Ensured accurate appointment bookings, meeting strict Service Level Agreements.
- Maintained effective communication with clients and drivers to ensure timely deliveries.
- Managed inbound and outbound calls efficiently, enhancing customer satisfaction.
- Supported logistics operations through precise scheduling and client engagement.
Experience
Customer Service Agent, Road Logistics
Ensure accurate appointment bookings through both outgoing and incoming calls with clients or customers.. Make calls to customers based on provided data, meeting Service Level Agreements and call volume targets.. Maintain communication with drivers according to standard operating procedures.. Schedule urgent deliveries promptly.. Manage email and SMS queries efficiently.. Keep daily reports of completed tasks for statistical tracking.
Sales Consultant
Education Assistant
Sales Promoter
Sales Consultant
Manufacturing Assistant
Customer Service Agent – Road Logistics
Managed inbound and outbound customer calls to schedule and confirm delivery appointments. Maintained ongoing communication with drivers to ensure timely and accurate deliveries. Responded to email and SMS customer queries in line with service-level agreements. Scheduled urgent and priority deliveries while ensuring operational accuracy. Maintained daily reports and task logs for operational and performance tracking. Supported logistics coordination by following standard operating procedures
Skills
Video Transcript
Video Transcript 1
Oh yes, so my first work experience was at a manufacturing company. Richie's hot bake was the name of the bakery then. So I was the oven operator, so I was just responsible for making sure that the cookies or the sponge cookies are well cooked and the time is correctly set, and also the temperature of the cookies or the sponge cakes is correctly set. So I was managing or rather responsible for the oven.
Video Transcript 2
So what happens is, one of our employees was absent, so I had to take the initiative just to step in and do half of the job so that we can meet our targets. So that's what most of us basically did. So when one is not around, or one just cover for that person so that we make sure that we cover our target for the day or we go monthly.
Video Transcript 3
Good day, my name is Kakiso Itumeleng. I'm 28 years of age. I currently reside in Deep Blue Soweto. I am a super active person, always willing to learn. I am open to exploring new opportunities, open to just developing my horizon and my way of thinking. I'm your go-to person. I'm very active and always available in weather good or tough times. I'm your go-to person.