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Patient Experience & Technical Service Intern with a focus on healthcare and electronics
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Competencies
Skilled in addressing client needs, resolving complaints, and ensuring positive patient and customer experiences.
Knowledgeable in electronic devices and basic troubleshooting of native operating systems for printers and related equipment.
Proficient in Power BI and Excel for analyzing data and creating visual reports to support informed decision-making.
Effective communicator with experience in information analysis, customer interaction, and team collaboration.
Proficient in Canva, Power BI, Excel, ClickUp, Word, and Google Suite to enhance productivity and project management.
Education
Languages
Summary
Dedicated intern with experience in patient care, customer service, and technical support. Skilled in data analysis, communication, and problem-solving to contribute effectively across diverse roles.
Key Achievements
- Developed communication skills and customer service expertise to efficiently resolve patient complaints at Vivian Pellas Hospital.
- Gained practical knowledge of electronic devices and basic operation of native operating systems through hands-on experience at ISN.
- Enhanced data analysis and visualization skills using Power BI and Excel to support decision-making processes.
- Successfully managed multiple internship responsibilities, demonstrating adaptability and a strong work ethic.
Experience
Patient Experience Assistant Intern
Developed skills in information analysis, communication, and customer service focused on providing quick solutions and managing service dissatisfaction., Managed and resolved patient complaints related to the services received both in person and via phone calls and chat., Provided support to bilingual patients, by acting as an interpreter to facilitate communication and using medical terminology.
Technical Service Intern
Gained and developed knowledge of different types of electronic devices., Learned about the basic operation of various native operating systems used in printers.