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Practicante
Contact
Competencies
Delivered passenger assistance and baggage support, managing customer inquiries and issues effectively.
Engaged in personalized customer advising and active listening to address client needs in retail and airline contexts.
Handled baggage discrepancies and flight inconvenience situations to minimize disruptions.
Collaborated with colleagues in operational tasks and proactively supported customer requests.
Utilized reservation and baggage systems, managed payments, and provided product recommendations.
Education
Languages
Summary
Experienced in airline passenger assistance and retail sales, with strong communication and problem-solving abilities.
Key Achievements
- Provided passenger support during check-in, baggage handling, and boarding processes at LATAM Airlines.
- Resolved various flight-related issues including delays and cancellations, ensuring customer satisfaction.
- Advised customers on product selections and handled payments for clothing and beauty products, fostering customer loyalty.
Experience
Practicante
Atención al pasajero: Asistencia en procesos de check-in, etiquetado de equipaje, atención en counter, salas de embarque y módulo de conexiones. Manejo eficaz de situaciones como retrasos, cancelaciones y otros inconvenientes relacionados con los vuelos., Soporte en el área de equipajes: Registro...
Vendedora de Ropa y Maquillaje
Asesoramiento personalizado a clientes en la selección de prendas y productos de belleza., Desarrollo de habilidades de comunicación efectiva, escucha activa, resolución de objeciones y trato con distintos perfiles de clientes., Manejo de pagos y seguimiento a clientes recurrentes, contribuyendo a...