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Junior
Customer Service & Interpreter with 10+ years in call center industry
Video resume
Customer Service Agent
Takeing calls and resolve in an outstanding way
Contact
Escuintla, Escuintla, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered effective support and resolution to customer inquiries in call center settings.
Interpretation & TranslationExpert
Performed English-Spanish interpretation for customer interactions, supporting bilingual communication.
Call Center OperationsAdvanced
Handled inbound calls, interpreted, and provided support as part of customer service teams.
Technical Support AssistanceIntermediate
Assisted with technical or repair-related customer inquiries, providing solutions and guidance.
Logistics & ShippingBeginner
Managed shipping and receiving tasks, gaining foundational experience in logistic operations.
Education
Dayton Heights
Virgil Middle School
Marshall High School
High School Diploma
Guajome Park Academy
Receptionist
Los Angeles Job Corps
Languages
SpanishNative
EnglishFluent
Summary
Experienced customer service agent and interpreter with over a decade supporting call centers in Guatemala, fluent in English and Spanish.
Key Achievements
- Interpreted for bilingual customer support and sales at Alorica.
- Provided outstanding customer service across multiple roles including sales and technical support.
- Gained extensive experience as a call center agent, handling inbound calls and interpreting tasks.
Experience
Customer Experience Agent Best Buy
Alorica
10/31/2023 - 02/28/2025
Customer Service Specialist Bilingual
UNIFIN
09/26/2023 - 10/11/2023
Telephone Agent Home Advisor (Angi)
Intouch CX
07/03/2023 - 08/16/2023
Customer Experience Interpreter Agent Translator
Alorica
01/03/2022 - 07/02/2023
Shipping and Receiving Material
P3 Global Services
05/13/2011 - 11/28/2012
Assistant of Repairing Computer and Customer Service
Rook Ind.
08/01/2010 - 02/27/2011
Assistant of Labor
Own Boss
02/11/2009 - 09/25/2009
Skills
Customer ServiceInterpretation & TranslationCall Center OperationsTechnical Support AssistanceLogistics & Shipping
Published on CazVid - Jul 3, 2025