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Customer Service and Legal Assistance with 5+ years of client support
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Competencies
Effectively engaged with clients and colleagues to convey information clearly and build trust.
Assisted with case management, documentation, and general legal support activities.
Handled client inquiries, guided transactions, and maintained confidentiality in customer interactions.
Utilized computer tools to prepare forms, edit documents, and manage schedules efficiently.
Managed multiple tasks across roles to ensure timely completion of responsibilities.
Education
Languages
Summary
Dedicated customer support specialist with extensive experience in legal assistance and client relationship management, skilled in documentation, communication, and process guidance.
Key Achievements
- Supported attorneys with documentation, scheduling, and general client support at Callnovo.
- Provided clear explanations and persuading skills that helped clients choose electric plans at Webhelp.
- Developed strong communication skills by guiding customers through transactions and explaining benefits at Sitel.
Experience
Legal Assistance
Assisted lawyer with organising and reviewing his/her agenda, to set up appointments with clients when needed., Prepared forms, with the information provided by the clients., Editing documents, by applying proper grammar., Prepared questionnaires, for new clients, to fill out forms based on their applications., Provided general support to attorneys and other staff members., Assisted clients with general questions about their process and procedures.
Sales Representative
Offered different types of electric plans, based on customers needs., Familiarized clients, with the product and how to calculate plans for their own good., Remained courteus and calm, even during customers dissatisfaction., Persuaded customers, why they have to choose our company, by providing all of the benefits.
Customer Service Representative
Took payments, explained customers Transactions., Explained details of all benefits from the company., Guided customer Through procees, or clarifying doubts, to make it easy for them., Developed great communicative skills, to engage with clients and gain their confidence.