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Junior

Customer Service and Technical Support Specialist with diverse experience

Video resume

Introduction
Video resume talking about my previous experience.

Contact

Managua, Managua Department, Nicaragua
Available on CazVid
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Competencies

Customer ServiceIntermediate

Handled customer inquiries and fraud issues, focusing on client satisfaction and issue resolution.

Technical SupportIntermediate

Provided technical assistance in a call center environment, supporting Windows OS and office applications.

Communication SkillsIntermediate

Conducted client interactions and supported legal and medical administrative processes through effective communication.

MultitaskingIntermediate

Managed multiple roles across different organizations, demonstrating adaptability and time management.

Documentation and Office ToolsAdvanced

Skilled in Word environment and Windows OS for documentation and technical troubleshooting.

Education

Enrique de Osso
Completed 2005
Cristo Rey
Completed 2008
Público de Esquipulas
Completed 2011
Público de Santo Domingo
Completed 2013
EAGLE English Academy
Completed 2014

Summary

Versatile support specialist with extensive experience in customer service, technical assistance, and administrative roles across various industries. Adept at problem-solving, communication, and handling diverse responsibilities.

Key Achievements

  • Managed diverse roles including Customer Service, Technical Support, and Medical Specialist support, demonstrating adaptability.
  • Gained experience across multiple industries such as education, healthcare, legal, and telecommunications, showcasing skill versatility.
  • Developed proficiency in Windows OS and Word environment, supporting technical troubleshooting and document management tasks.

Experience

Learning Specialist

EAGLE Academy
Jan 2014 - Sept 2017

Customer Service / Fraud Specialist

IBEX Global
Feb 2017 - Aug 2018

Customer Service

INSPIRO Nicaragua
Oct 2018 - April 2019

Technical Support

CONCENTRIX NIC
July 2019 - Jan 2020

Medical Specialist Support UHC

SITEL Nicaragua
September 2020 - September 2021

Sales Rep

Call-Novo Nicaragua
September 2021 - June 2023

Appointment Setter

TEEM LLC
November 2023 - February 2025

Intake Specialist

Downtown LA – Law Firm
February 2025 - January 2026

Skills

Customer ServiceTechnical SupportCommunication SkillsMultitaskingDocumentation and Office Tools
Published on CazVid - Feb 10, 2026
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