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Customer Service Representative with 3+ years of client support and communication expertise
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Competencies
Provided frontline support through calls, emails, and chats, addressing client needs and ensuring service quality.
Effectively communicated complex information to diverse clients and internally within teams.
Resolved client issues efficiently through troubleshooting and personalized service solutions.
Utilized Microsoft Office, Zendesk CRM, and Ring Central tools for customer management and operational support.
Ensured successful product delivery and inventory management by collaborating across departments and with clients.
Education
Languages
Summary
Experienced in managing high-volume customer interactions, supporting immigration processes, and leveraging CRM tools. Skilled in communication, problem solving, and cross-department collaboration to deliver excellent client service.
Key Achievements
- Handled over 70 inbound and outbound calls/emails daily, ensuring high levels of customer satisfaction across US and Canadian clients.
- Supported immigration application processes by managing sensitive, security-compliant documentation and communications.
- Cross-sold services using CRM tools and maintained inventory and delivery coordination with multiple departments.
Experience
Customer Service Representative
Answered +70 inbound / outbound calls and emails from Medicare and Medicaid patients complying with insurance policy and security practices, Cross-selling of new lines of service with personalized pricing CRM and Microsoft office tools usage., Assure the success of the delivery of the products and...