Experienced in customer support, financial analysis, billing supervision, and shipment coordination, with a proven ability to manage and improve operational workflows.
Applied communication skills to handle customer interactions, resolve complaints, and manage service requests.
Performed accounts reconciliation and credit analysis to support financial operations.
Supervised billing activities, processed credit requests, and improved billing workflows.
Tracked and routed shipments, collaborated with shippers, suppliers, and customers to ensure timely delivery.
Conduent
Followinguponrequests,reviewingratesasneeded,trackingandroutingshipments andorders,preparingreports,customersetups,updatingcustomerfilesandprofiles., Workwithcustomers,suppliers,andvariousshipperstoroute,pick-upand/ortrace shipmentsasnecessary.
Everise
Processingorders,forms,andrequests.Trackingandroutingshipmentsandorders., Keepingrecordsofcustomerinteractions,transactions,commentsandcomplaints.
NegociosdeConsumoS.A.
Researchandanalysisofcreditrequestsforapproval,billingsetup,andreview, productivitydevelop.Managesallactivitiesandstaffinthebillingfunction.
CorpocreditS.A.
Analystinchargeofaccountsreconciliationforfinanceandbilling.
1stSemesterofLaws
HighSchool/HighSchoolDiploma
MiddleSchool
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Prepared operational reports, maintained customer files, and documented interactions to support decision-making.
