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Risk Investigator with client management and fraud prevention expertise
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Competencies
Maintained and updated client information across multiple systems ensuring data accuracy and security.
Delivered consistent, confidential, and professional support to clients via phone and digital channels.
Reviewed client transactions and documents to identify and prevent potential fraud activities.
Assessed the implementation of new procedures and systems to ensure operational effectiveness.
Trained new agents and provided technical assistance to optimize system utilization.
Education
Languages
Summary
Experienced professional with a focus on client data management, customer service, and fraud prevention in financial and customer support environments.
Key Achievements
- Managed client database updates, transaction releases, and document organization at Remitly S.A.
- Provided customer support and training at SPI CRM Global, improving team onboarding processes
- Handled bank transactions, account reviews, and confidentiality at Sitel Nicaragua
Experience
Risk Investigator & Account Manager
Update client information in the database management system (DBMS)., Sort and properly tag digital documents sent by clients, ensuring they are organized for easy access., Release funds from recent client transactions., Edit client personal information to keep our database current for future transfers., Conduct phone calls with clients to ensure successful transactions., Review important client information to prevent fraud.
Customer Service Representative
Provide customer service to existing clients., Manage client information with confidentiality., Offer technical support to clients., Train newly acquired agents on the latest procedures and systems., Evaluate the implementation of new systems and processes in practical settings.
Customer Service Representative
Executed bank transfers for clients between their accounts and third parties., Provided customer service for bank account information., Reviewed account statements and bank account transactions., Generated credit card PINs., Protected customer accounts, ensuring the confidentiality of information.