Julio - Customer Service Specialist with 5 years of call center experience

Mexico City, Mexico City, MexicoRemotoen

Handled diverse customer inquiries including billing, technical support, and sales for Dish Network and TeleTech

Resolved billing discrepancies and technical issues, enhancing customer satisfaction

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Resumen

Experienced call center agent with 5 years in customer support, technical troubleshooting, and bilingual communication.

Gained bilingual communication skills to serve a wider customer base across Mexico and the US

Customer ServiceAdvanced

Provided support to customers on billing, technical issues, and service modifications in a call center environment.

Technical SupportIntermediate

Assisted customers with troubleshooting and resolving signal and device issues remotely.

Communication (Bilingual)Advanced

Conducted calls in both English and Spanish to effectively communicate with a diverse customer base.

Sales SupportIntermediate

Provided product and service information to customers, supporting sales transactions and service upgrades.

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