Julián - Software Developer with 5 years in web applications and backend systems

Utilized JavaScript extensively for front-end development and interactive features.

Built RESTful APIs and backend services with Node.js for various web applications.

Designed and optimized database schemas, wrote complex queries for data management.

Participated in Scrum teams, managed sprints, and contributed to iterative development.

Delivered high customer satisfaction by providing proactive and accurate resolutions during first-contact interactions., Ensured compliance with company policies and scripts while consistently achieving quality standards., Gained deep knowledge of products and services to provide precise and personalized solutions., Handled inbound calls and emails to clarify client inquiries and resolve service-related issues.

Managed customer inquiries via phone, email, and virtual meetings with professionalism and efficiency., Resolved complaints and service requests in a timely and effective manner., Provided customers with accurate information regarding services, policies, and procedures., Processed orders, cancellations, and returns while ensuring compliance with company guidelines.

Coordinated vendor and client communications to ensure smooth service delivery, proactive issue resolution, and customer satisfaction., Monitored and analyzed operational workflows to identify inefficiencies, implement improvements, and reduce overall costs., Managed documentation, compliance, and performance reporting to support decision-making and enhance organizational efficiency.