Juliet

Demonstrated experience with Empathy.

Demonstrated experience with Teamwork.

Demonstrated experience with Time management.

Demonstrated experience with Adaptability.

Demonstrated experience with Ethics and integrity.

Welcomed and assisted clients, providing professional front-desk customer service.. Scheduled and managed client appointments using appointment booking systems.. Processed payments and issued receipts accurately.. Maintained client records and appointment schedules.. Responded to client inquiries and directed them to appropriate personnel.. Handled cash transactions and reconciled daily receipts.

Oversaw all financial planning for the kitchen department, handling weekly budgeting, forecasting expenses, and tracking spending.. Served as the first point of contact for parents and stakeholders, professionally managing inbound calls and resolving inquiries with empathy and efficiency.. Accurately recorded, compiled, and distributed minutes for management and Parent-Teacher Association (PTA) meetings, ensuring a clear record of decisions and action items.. Generated and processed key administrative reports on topics including teacher welfare, teaching material inventory, and daily parent feedback to support data-driven decision-making.. Handled all school fee transactions with a high degree of accuracy, maintaining confidential financial records and assisting with account reconciliation.

Answered about 120 incoming calls daily and provided highest level of professionalism and knowledgeable service to every customer.. Answered, screened and processed high volume of calls daily with call management system and web-based communications.. Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.. Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.. Used available resources to provide efficient and accurate solutions for customer service requests.. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.. Asked probing questions to determine service needs and accurately input information into electronic systems.. Consulted with customers regarding needs and addressed concerns.. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Managed client relationships as the primary point of contact for an engineering and construction firm specializing in land acquisition and litigation, ensuring clear communication and client satisfaction.. Maintained meticulous records of all client interactions, project timelines, and documentation within the firm’s database to ensure accuracy and easy retrieval.. Resolved client inquiries and issues promptly and professionally, escalating complex legal or technical matters to senior staff while keeping clients informed.. Assisted with financial administration, including preparing and clarifying invoices for clients, and followed up on payment statuses to support the firm’s accounting department.. Provided administrative support by managing project schedules, preparing status reports, and ensuring timely submission of necessary legal and engineering documents.. Professionally managing inbound calls and resolving inquiries with empathy and efficiency.

Maintained complete and accurate records of library transactions.. Re-shelved books to maintain neat and tidy reading area.. Organized library equipment and collections.. Answered patrons' questions at circulation desk.. Kept resources in clean and working fashion to maintain availability for use.. Replaced worn labels and barcodes to keep materials in good physical condition.. Taught group and individual instruction sessions to impart knowledge of library and research practices.. Cleaned and repaired damaged books and library resource materials.. Monitored lending of reserved course materials.. Developed and enforced circulation policies and procedures.

Investigated competitor activities and completed market buys to stay up to date on current trends.. Identified new vendors, supported negotiations and coordinated delivery schedules.. Developed and presented smooth and polished reports and idea pitches by gathering information from planning, visual and marketing departments.. Evaluated weekly sales information and strategized with vendors to boost product sales.. Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.. Investigated and analyzed client complaints to identify and resolve issues.. Traced missing material and shipments through vendor and customer communications.. Drove customer feedback to deliver information to management for corrective action.