Julian - Data Analyst with 5 years of experience in financial services

Applied statistical techniques and data modeling to interpret complex datasets better inform business strategies.

Used SQL to extract, manipulate, and manage large datasets in analytics projects.

Created dashboards and visual reports to enhance data presentation for stakeholders.

Utilized advanced Excel functions for data analysis, automation, and reporting.

Answering customer calls, Collecting the necessary information, Carrying out administrative procedures, Deciding who to assign each job, Communicating with all parties effectively, Responding to emergencies, Reacting to unforeseen events, Mediating between the needs of customers, technicians and the business itself

Reconciling room vacancies with occupancies, Checking in and checking out guests, Handling late night maintenance issues, Training and supervising 4+ customer service reps, Fostering an environment in which guests enjoy high levels of service, Managing front-end operations to ensure friendly and efficient transactions at checkout, Completing the registration process by inputting and retrieving information from a computer system

Guidance to tourists about the city, Communication Skills in English language to explain the tourist attractions of the city, Making monthly statistics about how many foreign tourists come to visit the city, Developing knowledge by visiting city attractions

Handling a variety of customer service and administrative tasks, Resolving customer issues with expediency, Demonstrating proficiencies in telephone and front-desk reception within a high-volume environment, Calming upset/angry customers, Researching and rapidly solving problems, Rebuilding client trust to prevent the loss of key accounts, Leading cleanup of company database and files, Restoring organization to personnel, financial and operational records

Handling a variety of customer service and administrative tasks, Resolving customer issues with expediency, Demonstrating proficiencies in telephone and front-desk reception within a high-volume environment, Calming upset/angry customers, Researching and rapidly solving problems, Rebuilding client trust to prevent the loss of key accounts, Leading cleanup of company database and files, Restoring organization to personnel, financial and operational records

Creating and producing reports as required, Coordinating schedules, payroll and expenses to meet or fall below budget, Participating in property initiatives, Ensuring that guest data and management reporting is processed efficiently and accurately, Maintaining proper security standards, Ensuring that all accounting transaction and cash handling procedures are in compliance, Relieving front office departments for breaks/lunches, Conducting regular monthly meetings with members of the Front Office and Communication Team