This is my profileContact via CazVid
Julian
Customer Support Specialist with 4+ years in client service and case management
Video resume
Contact
Competencies
Provided technical and platform support via chat, email, and phone, resolving issues efficiently.
Managed detailed case data, coordinated with legal teams, and supported case development.
Utilized Microsoft Excel and Office tools to monitor performance and enhance reporting workflows.
Mentored over 100 new hires, improving onboarding processes and team productivity.
Effectively liaised with clients, legal professionals, and team members to facilitate case and support operations.
Education
Summary
Experienced in handling customer inquiries, technical issues, and legal case data with strong communication and team collaboration skills. Skilled in training, data tracking, and client support across diverse industries.
Key Achievements
- Handled multiple customer and driver support channels simultaneously, ensuring quick resolution and satisfaction.
- Trained over 100 new hires in case management and team processes, enhancing team efficiency.
- Supported legal teams by tracking data and optimizing reporting for personal injury cases.
Experience
Customer Service Agent
Managed customer and driver support through live chat, email, and phone calls., Handled multiple chats simultaneously (3+ at a time), resolving technical issues and platform-related concerns., Responded to emails with clear and timely solutions, ensuring customer satisfaction., Assisted new drivers...
Intake Specialist
Managed inbound and outbound calls, gathering detailed information on diverse personal injury cases., Maintained direct communication with paralegals, legal assistants, and attorneys to support case development., Trained and mentored 100+ new hires, improving team efficiency and reducing onboarding...