This is my profileContact via CazVidJulian
Customer Service Agent
Contact
Competencies
Expertise in bilingual customer support, resolving inquiries and technical issues effectively.
Skilled in hotel bookings, flight and rental car management, and customer travel assistance.
Experience in conducting call audits, generating reports, and identifying performance improvement areas.
Proficient in Excel, Adobe Suite, Jira, Amadeus, Galileo, Sabre, and FLX for various operational tasks.
Education
Languages
Summary
Dedicated professional with over 6 years in customer service, travel coordination, and quality analysis. Fluent in English and Spanish, skilled in technical tools, committed to delivering exceptional support and continuous improvement.
Key Achievements
- Provided bilingual customer support, resolving inquiries and technical issues efficiently in English and Spanish.
- Managed hotel bookings, ticketing, and travel arrangements, ensuring high customer satisfaction.
- Conducted quality audits on customer service calls, identifying trends and recommending improvements.
- Generated performance reports using Excel and internal tools, contributing to team performance enhancements.
Experience
Customer Service Agent
provided customer support in English and Spanish. resolving inquiries and technical issues in real time. make basic troubleshooting and initiate incident reports for customer's when needed.
Travel Agent
Hotel booking assistant and customer service representative in English and Spanish. ticket issues resolving for rental cars and flights making cancellations, changes and others following customer request. Arrange schedules, on road mechanical support and dispatch towing equipment
QA Analyst
conduct quality audits of bilingual customer service calls and processes. generate daily and weekly performance reports highlighting trends and improvement areas. use excel and internal tools to analyze and present data