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Julia
Chat Support Operator
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Competencies
Demonstrated experience with Customer Service — Bradesco (20h).
Demonstrated experience with Business Strategy — Bradesco (20h).
Demonstrated experience with Business Development — Bradesco (12h).
Education
Summary
Professional profile
Experience
Chat Support Operator
Responded to user inquiries through instant messaging with timely, accurate, and friendly support, ensuring positive user experiences.. Monitored chat interactions, maintaining strict professional communication and following company guidelines.. Identified user needs and escalated complex issues efficiently, collaborating closely with teammates and reporting managers.. Documented conversations and user feedback accurately to support operational efficiency and continuous service improvements.. Kept current on product updates and policy changes to provide reliable assistance in a dynamic online environment.
SDR (Sales Development Representative)
Conducted active customer prospecting, outreach, and inbound support to engage the public.. Organized information, tracked administrative processes, and supported internal team targets.
Administrative Assistant
Handled in-person and remote customer service, managing inquiries and solving requests promptly.. Coordinated document organization, internal operational routines, and commercial support.