Judy

Demonstrated experience with Client Onboarding.

Demonstrated experience with Regulatory Compliance.

Demonstrated experience with Document Validation.

Demonstrated experience with Audit Readiness.

Demonstrated experience with Account Reconciliation.

Led end-to-end servicing and compliance oversight for bank’s most complex client relaƟonships, ensuring accurate onboarding, regulatory adherence, and seamless cross-department coordinaƟon.. Delivered white-glove onboarding and account closure support for high-complexity clients, improving client experience while reducing processing errors and rework.. Performed final validaƟon of legal and operaƟonal documentaƟon, ensuring full CIP, OFAC, and regulatory compliance and strengthening audit readiness.. Served as subject-maƩer expert for banking centers and internal partners, resolving complex transacƟon and deposit issues to maintain service conƟnuity.. Reviewed and updated departmental procedures to reflect process changes, driving consistent execuƟon and adopƟon across team.. Maintained complete and audit-ready client records across physical and digital systems, supporƟng regulatory exams and internal reviews.. Aided leadership on special iniƟaƟves, contribuƟng to operaƟonal improvements and risk miƟgaƟon.

Managed high-volume financial reconciliaƟons and regulatory reporƟng for Ɵtle and escrow accounts, ensuring accuracy, transparency, and client trust.. Prepared and delivered official reconciliaƟon reports, enabling clients to verify account accuracy and meet reporƟng requirements.. Reconciled daily deposits, checks, and wire acƟvity, idenƟfying discrepancies early to prevent financial loss and downstream issues.. Completed 1099-S cerƟficaƟons in compliance with regulatory standards, reducing risk and ensuring accurate tax reporƟng.. Partnered directly with clients to research and resolve transacƟon variances, improving resoluƟon Ɵme and customer confidence.. Maintained compliance readiness through conƟnuous regulatory training, ensuring consistent adherence to evolving requirements.

Supported domesƟc and internaƟonal trade operaƟons by reviewing financial instruments and ensuring compliance with banking and regulatory standards.. Reviewed and processed domesƟc and internaƟonal financial instruments, ensuring accurate execuƟon and Ɵmely seƩlement.. Analyzed trade documentaƟon for risk and compliance issues, helping protect bank from financial and regulatory exposure.. Resolved customer inquiries via phone with professionalism and sound judgment, balancing service quality with risk awareness.

Provided operaƟonal and administraƟve support to credit and loan teams, enabling accurate risk tracking, governance, and commiƩee operaƟons.. Processed audit confirmaƟon requests across mulƟple channels, supporƟng internal and external audit requirements.. Updated risk raƟngs and loan group data within deals system, ensuring accurate credit reporƟng and porƞolio visibility.. Reviewed and processed loan recap submissions from loan officers, improving data accuracy and approval readiness.. Served as loan commiƩee secretary, preparing and distribuƟng weekly agendas to support Ɵmely decision-making and governance.

Process Domestic and International electronic wire transfers. Verify transaction details, ensure compliance with banking rules OFAC, CIP, monitor accounts to prevent Fraud.. Process, review and released over 3,000 wires monthly.. Perform callback verifications ensure wire documentation is complete, accurate and authorized.. Phone etiquette is courteous and professional when assisting customers.. Actively work towards meeting/exceeding average wait time for SLA.. Effectively confirm/International wire transfers for Spanish speaking customers.